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Your agent’s answer is your company’s promise.

Support agents resolve at scale, and every answer binds you. Refunds granted, commitments made, information given. Runbaze installs the escalation gates and the reconstructable record, so speed never costs you the ability to say why.

Where AI adoption gets scary in support.

Binding answers

A chatbot’s promise is enforceable

Courts have already held companies to what their bots said. Every answer your agents give is given in your name. The record shows which one, to whom, and on what basis.

Escalation

Drawn up front

The line where the machine must hand over to a person is specified up front: refunds above a threshold, regulated topics, distressed customers. Every crossing is logged.

Quality

Review with a name on it

Sampled conversations reviewed and signed by someone accountable, on a cadence. The gate produces the evidence your quality claims rest on.

Map your support exposure.

One week, on your real systems, board-ready.